Wounded Warrior Family Support
How does the NWW Families Programs Coordinator assist enrollee families?
The Family Programs Coordinator is part of the NWW headquarters team and provides regular support to Non-medical Care Managers addressing issues on behalf of enrollee families. The Family Programs Coordinator establishes productive working relationships with a diverse range of government and non-governmental agencies and identifies new family assistance resources. Enrollee families are welcome to contact the Family Programs Coordinator at navywoundedwarrior@navy.mil to ask questions, discuss challenges or share suggestions.
How do NWW Non-medical Care Managers assist enrollee families?
When NWW receives word that a recovering service member is inbound, a Non-medical Care Manager is assigned to the case. The Non-medical Care Manager – with support from NWW headquarters – takes immediate action, tackling the family’s most pressing needs, including Invitational Travel Orders, installation access, lodging, and childcare. Whenever possible, they ensure those needs are met before the service member’s arrival at a medical treatment facility. When working with the recovering service member to develop a Recovery Care Plan, the Non-medical Care Manager makes certain his or her family and caregiver are included. Critical family needs – such as loss of income, benefits, and emotional well-being – are focal points of the plan and tracked throughout the recovery process. Over time, the Non-medical Care Manager communicates frequently with enrollee families, ensuring their quality of life does not suffer while providing care for a loved one. As needed, families are connected with services such as personal financial management, spouse employment assistance, respite care information, and child and
youth programs.
What additional resources are available to enrollee families?
A sampling of additional resources available to enrollee families is below. To access a more complete collection of resources, please visit
https://www.navywoundedwarrior.com/.
• The Fleet and Family Support Program offers a full array of resources to help Navy families become resilient, well informed and adaptable to the Navy environment.
• Families Overcoming Under Stress (FOCUS) is a resiliency-building program that provides
family-centered support for military service members and their families.
• Military OneSource provides service members and families help with various concerns, including money management, spouse employment, child care, deployment and more.
• The National Resource Directory provides access to services and resources at the national, state and local levels that support recovery, rehabilitation and reintegration.
• Navy Child and Youth Programs (CYP) offer childcare through Child Development Centers, as well as before- and after-school care for school-aged children. CYP offers NWW enrollees certain discounts while they are in treatment.
