22284 - Front Desk Supervisor-RFT, UH, NF-0303-03

********JOB OPPORTUNITY*******

NON-APPROPRIATED FUND (NAF) POSITION

NAVY REGION HAWAII

ANNOUNCEMENT NO:             22284

POSITION TITLE:                      Front Desk Supervisor, NF-0303-03

TYPE OF APPOINTMENT:       Regular Full Time

SALARY:                                    $19.00 – 25.00 per hour

LOCATION:                                JB Pearl Harbor Hickam – Unaccompanied Housing

AREA OF CONSIDERATION:    Oahu Wide

RELOCATION EXPENSES:       Not Applicable

OPENING DATE:  10/19/2021

CLOSING DATE:  11/01/2021       

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This position is located at the Unaccompanied Housing operation at Joint Base Pearl Harbor and Hickam. The incumbent will manage daily operations of the front desk, reservations, and group reservation office for a lodging operation with more than 200 rooms.

MAJOR DUTIES AND RESPONSIBILITIES

Ensures security measures are maintained at all times.

Ensures guest privacy is maintained at all times.

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions.

Provide assistance in handling customer complaints, involving management as necessary.

The function of the position is to supervise front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy. Supervises three or more NF-2 front desk personnel. The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training.

Assists the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis.

Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.

Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.

Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.

Performs other related duties as assigned.

“As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.”

KNOWLEDGE REQUIRED BY THE POSITION

Requires one years of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to front desk operations. Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.

Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively both verbally and in writing in English.

FACTORS OF POSITION

The operation conducts business 24 hours a days, 365 days a year. The incumbent frequently works under pressure and undergoes frequent periods of intense concentration.

Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.

SPECIAL REQUIREMENTS

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.

The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.

May be required to possess a valid state driver’s license.

Travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.

HOW TO APPLY

Obtain posted NAF Application from www.greatlifehawaii.com./Jobs.  Application and required documents MUST BE submitted no later than close of business on closing date to: CNRH FFR, Attn: NAF Human Resources, Bldg. 3456, 600 Main Street, Honolulu, HI 96818; or e-mail to: CNI_PRLH_N9HR.fct@navy.mil, or by fax to (808) 422-3782.

REQUIRED DOCUMENTS

• NAF Application
• Completed OF 306 - Declaration for Federal Employment
• Proof of Education (transcripts if qualifying based on education)
• If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes
• Military Spousal Preference (MSP) Form and Military Orders
• Last Personnel Action Report (PAR) or SF-50, if applicable

HOW YOU WILL BE EVALUATED

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.  Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

BENEFITS

We offer a competitive benefit package for regular employees.  All benefits offered (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan.)  You can review our benefits at https://www.navymwr.org/resources/hr.

OTHER INFORMATION

A selection may be made from the resumes/applications received at the first cut-off date.  Some positions have special requirements.  Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).  Selectee may be required to complete a one (1) year probationary period.  Salary is commensurate with experience and/or education.

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission.  2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

Veterans Preference (VET):  You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.

We are an E-Verify participant.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factor.

AGENCY CONTACT INFORMATION

Commander, Navy Region Hawaii

Joint Base Pearl Harbor Hickam

NAF Human Resources Office

600 Main St.

Honolulu HI 96818

808-422-3784

WHAT TO EXPECT NEXT

Your application will be reviewed after the closing date of the announcement in which you have applied.  The recruitment process takes an average of 2-3 weeks from closing date.  Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.