21219 -Group Coordinator-RFT, NGIS, NF-0303-02

********JOB OPPORTUNITY*******

NON-APPROPRIATED FUND (NAF) POSITION

NAVY REGION HAWAII

 

 

ANNOUNCEMENT NO:                    21219

POSITION TITLE:                              Group Coordinator, NF-0303-02

TYPE OF APPOINTMENT:               (1) Regular Full-Time                                                              

SALARY:                                           $14.50 – 15.00 per hour

LOCATION:                                       JB Pearl Harbor Hickam – Navy Gateway Inns and Suites

 

AREA OF CONSIDERATION:          Navy Gateway Inns & Suites Current Employees

RELOCATION EXPENSES:             Not Applicable

OPENING DATE:                              01/13/2021       

CLOSING DATE:                              01/20/2021                    

Scope and effect:

“Another Way to Serve” - The work directly contributes to military members, retiree’s, civilians and family

members’ quality of life, mission readiness and contributes to job satisfaction and retention of valuable member’s. Ensure security of all guests is maintained at all times Ensures guest privacy is maintained at all times.

 

QUALIFICATIONS: 

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.

Provide assistance in handling customer complaints, involving management as necessary.

Acts as the primary Point of Contact (POC) for all groups and administers all group contracts.

 

Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by guests, or register guests.

 

  Verifies registration information, secures a credit card for incidental expenses and authorizes

the credit card for room charges. Provide guests with their room key or card.

Receives, requests and processes group reservations (5 or more persons) within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.

 

Ensures the Arrivals List is verified daily prior to group or guest arrival. All inconsistencies are investigated and corrections made immediately.

 

Creates and corresponds swiftly to email guest/group reservation bookings to ensure room inventories remain accurate to prevent overbooking.

Maintains contact with Central Reservation System (CRS) to ensure room inventories are accurate to prevent being overbooked. Utilizes Navy Gateway Management Console (CORE) online to verify room inventories and change inventory availability to coincide with groups booked by the installation to prevent over booking with CRS and DOD lodging website reservations.

Greet groups with pre-made keys and registration forms upon group arrival during normal business hours when required.

 

Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

 

Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures

 

Set up direct bills, where appropriate and liaisons with the front desk staff and/or Front Desk Manager with billing questions or issues.

 

Perform other related duties as assigned.

 

KNOWLEDGE, SKILLS & ABILITIES

Requires 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to reservation operations.

 

Must be skilled in the use of a personal computer and various software programs.

 

Must possess basic math and reading skills.

 

Must be able to communicate clearly and effectively both verbally and in writing in English.

 

Ability to control, account for and handle large amounts of cash.

 

Must possess knowledge of daily hotel operations and have experience utilizing an automated property management system(s).

 

HOW TO APPLY      

Obtain posted NAF Application from www.greatlifehawaii.com./Jobs.  Application and required documents MUST BE submitted no later than close of business on closing date to: CNRH FFR, Attn: NAF Human Resources, Bldg. 3456, 600 Main Street, Honolulu, HI 96818; or e-mail to: CNI_PRLH_N9HR.fct@navy.mil, or by fax to (808) 422-3782.

 

REQUIRED DOCUMENTS:

• NAF Application

• Completed OF 306 - Declaration for Federal Employment

• Proof of Education (transcripts if qualifying based on education)

• If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes

• Military Spousal Preference (MSP) Form and Military Orders

• Last Personnel Action Report (PAR) or SF-50, if applicable

 

HOW YOU WILL BE EVALUATED

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.  Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

 

 

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

 

 

BENEFITS

We offer a competitive benefit package for regular employees.  All benefits offered (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan.)  You can review our benefits at https://www.navymwr.org/resources/hr

 

OTHER INFORMATION

A selection may be made from the resumes/applications received at the first cut-off date.  Some positions have special requirements.  Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).  Selectee may be required to complete a one (1) year probationary period.  Salary is commensurate with experience and/or education.

 

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission.  2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

 

Veterans Preference (VET):  You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

 

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.

We are an E-Verify participant.

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factor.

 

AGENCY CONTACT INFORMATION

Commander, Navy Region Hawaii

Joint Base Pearl Harbor Hickam

NAF Human Resources Office

600 Main St.

Honolulu HI 96818

808-422-3784

 

WHAT TO EXPECT NEXT

Your application will be reviewed after the closing date of the announcement in which you have applied.  The recruitment process takes an average of 2-3 weeks from closing date.  Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process. 

 

********JOB OPPORTUNITY*******

NON-APPROPRIATED FUND (NAF) POSITION

NAVY REGION HAWAII

 

ANNOUNCEMENT NO:                    21219

POSITION TITLE:                              Group Coordinator, NF-0303-02

TYPE OF APPOINTMENT:               (1) Regular Full-Time

                                                                       

SALARY:                                           $14.50 – 15.00 per hour

LOCATION:                                       JB Pearl Harbor Hickam – Navy Gateway Inns and Suites

AREA OF CONSIDERATION:          Navy Gateway Inns & Suites Current Employees

 

RELOCATION EXPENSES:             Not Applicable

OPENING DATE:                         01/13/2021             

 

CLOSING DATE:                         01/20/2021                         

Scope and effect:

“Another Way to Serve” - The work directly contributes to military members, retiree’s, civilians and family

members’ quality of life, mission readiness and contributes to job satisfaction and retention of valuable member’s. Ensure security of all guests is maintained at all times Ensures guest privacy is maintained at all times.

 

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.

Provide assistance in handling customer complaints, involving management as necessary.

Acts as the primary Point of Contact (POC) for all groups and administers all group contracts.

 

Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by guests, or register guests.

 

  Verifies registration information, secures a credit card for incidental expenses and authorizes

the credit card for room charges. Provide guests with their room key or card.

Receives, requests and processes group reservations (5 or more persons) within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.

 

Ensures the Arrivals List is verified daily prior to group or guest arrival. All inconsistencies are investigated and corrections made immediately.

 

Creates and corresponds swiftly to email guest/group reservation bookings to ensure room inventories remain accurate to prevent overbooking.

Maintains contact with Central Reservation System (CRS) to ensure room inventories are accurate to prevent being overbooked. Utilizes Navy Gateway Management Console (CORE) online to verify room inventories and change inventory availability to coincide with groups booked by the installation to prevent over booking with CRS and DOD lodging website reservations.

Greet groups with pre-made keys and registration forms upon group arrival during normal business hours when required.

 

Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

 

Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures

 

Set up direct bills, where appropriate and liaisons with the front desk staff and/or Front Desk Manager with billing questions or issues.

 

Perform other related duties as assigned.

 

QUALIFICATIONS: 

Knowledge that demonstrates basic principles, concepts, standards, regulations and administration related to lodging operations.

 

Upon selection, the incumbent may be required to obtain and maintain a driver’s license.

 

KNOWLEDGE, SKILLS & ABILITIES

Requires 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to reservation operations.

 

Must be skilled in the use of a personal computer and various software programs.

 

Must possess basic math and reading skills.

 

Must be able to communicate clearly and effectively both verbally and in writing in English.

 

Ability to control, account for and handle large amounts of cash.

 

Must possess knowledge of daily hotel operations and have experience utilizing an automated property management system(s).

 

HOW TO APPLY      

Obtain posted NAF Application from www.greatlifehawaii.com./Jobs.  Application and required documents MUST BE submitted no later than close of business on closing date to: CNRH FFR, Attn: NAF Human Resources, Bldg. 3456, 600 Main Street, Honolulu, HI 96818; or e-mail to: CNI_PRLH_N9HR.fct@navy.mil, or by fax to (808) 422-3782.

 

REQUIRED DOCUMENTS:

• NAF Application

• Completed OF 306 - Declaration for Federal Employment

• Proof of Education (transcripts if qualifying based on education)

• If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes

• Military Spousal Preference (MSP) Form and Military Orders

• Last Personnel Action Report (PAR) or SF-50, if applicable

 

HOW YOU WILL BE EVALUATED

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.  Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

 

 

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

 

 

BENEFITS

We offer a competitive benefit package for regular employees.  All benefits offered (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan.)  You can review our benefits at https://www.navymwr.org/resources/hr

 

OTHER INFORMATION

A selection may be made from the resumes/applications received at the first cut-off date.  Some positions have special requirements.  Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).  Selectee may be required to complete a one (1) year probationary period.  Salary is commensurate with experience and/or education.

 

Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.

Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission.  2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.

 

Veterans Preference (VET):  You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.

 

All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.

Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.

All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.

We are an E-Verify participant.

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factor.

 

AGENCY CONTACT INFORMATION

Commander, Navy Region Hawaii

Joint Base Pearl Harbor Hickam

NAF Human Resources Office

600 Main St.

Honolulu HI 96818

808-422-3784

 

WHAT TO EXPECT NEXT

Your application will be reviewed after the closing date of the announcement in which you have applied.  The recruitment process takes an average of 2-3 weeks from closing date.  Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.